Privacy Policy

1. Information We Collect

We collect information in the following ways:

• Information you provide directly. When you submit our contact form, we collect your name, email address, phone number and the contents of your message.
• Information collected automatically. Like most websites, we use Google Analytics to collect information about how visitors use the Site — such as pages viewed, time on site, browser type and approximate location — via cookies and similar technologies. See our Cookie Policy for details.
• Information from third-party services. Our contact form is protected by Google reCAPTCHA, which collects technical and interaction data to help us distinguish humans from automated bots, subject to Google's Privacy Policy.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and communicate with you about our products;
• Operate, maintain, and improve the Site and understand how it is used;
• Protect the Site and our users against spam, fraud and abuse; and
• Comply with our legal obligations.

3. How We Share Your Information

We do not sell your personal data. We share information with the service providers that help us run the Site and process enquiries — including Google (Analytics and reCAPTCHA) and the form-processing infrastructure that delivers contact submissions to our team — solely to provide those services on our behalf. We may also disclose information where required by law or to protect our rights.

4. Data Retention

We retain contact form submissions for as long as needed to respond to your enquiry and for a reasonable period afterward for record-keeping, unless you ask us to delete it sooner. Analytics data is retained according to Google Analytics' standard retention settings.

5. Your Rights

Depending on your location, you may have rights to access, correct, or request deletion of your personal data, and to object to or restrict certain processing. If you are in the United Arab Emirates, these rights are provided under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. To exercise any of these rights, contact us using the details below.

6. Data Security

We use reasonable administrative and technical safeguards to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

The Site is not directed at children, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when we post the revised policy on this page, with an updated "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at info@thenovaweb.com or at Office 310, Aldhagaya Building 2, Al Dhagaya, Deira, Dubai, Emirate: Dubai, United Arab Emirates.